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Barbara A. Cox, President and CEO of Gap Consulting, Inc. has over 31 years of healthcare information technology (IT) experience including over 26 years serving the healthcare industry in a health provider and consulting setting. Barb has considerable experience in executive and departmental management roles, large and small program / project management, IT Strategy, vendor evaluation, community collaboration, electronic health records, health information exchanges, shared services, implementation of various health related technologies, and design and operation of start-up business opportunities. She also has worked in manufacturing, telecom, automotive, and energy business sectors. She currently is actively involved in the Health Information Management Systems Society Electronic Medical Record Special interest group, Personal Health Records Interoperability group, and Health Record Banking Alliance. She is regularly quoted and published on various Health related topics. 440.247.2718 |
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Karen Fairchild, Chief Technology Officer of Gap Consulting, Inc. and President and CEO of Fairchild Consulting Inc, is an accomplished IT Technologist and Executive with over 20 years experience in strategic planning and development of healthcare technology solutions for providers and payers. Her Electronic Medical Record (EMR) experience spans from her design of one of the industry’s first EMRs in 1989 through today’s interoperable Electronic Health Records (EHR)/Health Information Exchanges (HIE). She has extensive experience working for a Fortune 100 company and one of the industry leading EHR and HIE companies. Her areas of expertise include Strategic Technology Planning, Enterprise Architecture, Solutions Development and Execution, Operational Architecture, Business Intelligence, Vendor Evaluations, Healthcare Regulatory & Standards. She is actively involved with the NY eHealth Collaborative (NYeC) EHR Collaborative work group and the Health Information Management Systems Society Management Engineering & Process Improvement Community group. 972.359.1556 |
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John E. Vitalis is a skilled professional with over 25 years of healthcare information technology (IT) experience; including over 15 years of operational and management experience within IT organizations and 10 years in senior consulting roles. John has been responsible for sales and delivery of IT engagements, and has published and presented on multiple topics. Expertise includes IT strategic planning, governance, organization & service delivery, effectiveness, sourcing, vendor evaluation, and implementation oversight. In addition to the healthcare industry, he has worked with clients in the manufacturing, retail, real estate management, and financial services industries. 630.222.3366 |
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Robert Betka, Managing Director of Catalyst Management Advisors, Inc., has over 25 years of experience in performance improvement, business transformation, business process reengineering, and change management in the health care industry. He has assisted numerous health care organizations improve their organization, operations, financial performance and competitive position. His clients have included academic medical centers, integrated delivery systems, community hospitals, and medical group practices. Examples of his value to clients include: identifying and achieving post-merger economies; improving operations as a result of implementing the electronic medical record; reducing costs through process and organizational redesign; implementing best practices for improved strategic and financial performance. 616.340.2674 |
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Judah Thornewill, PhD Candidate, an expert in inter-organizational collaboration, is a Senior Collaboration Consultant with Gap Consulting, and in process of launching a new collaboration consulting service in the U.S. He specializes in helping collaborative initiatives more quickly achieve their goals through the use of collaboration sciences. Services offered include visioning, governance development, start-up support, research and analytics. He brings a breadth of experience facilitating collaborative initiatives in health IT, health information exchange and public health environments. Selected accomplishments include facilitation of the Louisville Health Information Exchange, Inc. (2005 – 2008), the Kentucky e-Health Network (2007 – 2008), a Bioterrorism Preparedness Assessment Dashboard System (2006) and a national School Health Surveillance and Tracking System (2008-2009). He has spoken on collaboration and health information exchange at a number of national conferences and has had several papers published on the subject. He is currently writing a doctoral dissertation on theories of collaboration applied to health information exchanges. 502-417-1841 |
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Gary M. "Lumpy" Austin is an executive level consultant with over 25 years of experience in both the payer and hospital side of health care. Gary has performed in a wide variety of roles including Corporate, IT, and Marketing Strategy, Business Re-engineering, Program Management, Business Operations, and Product Development/Management. He is considered a national expert on health care interoperability, and has been both a CIO and a COO. His extensive client list includes leading health organizations such as SHARP Healthcare, The Health Alliance of Greater Cincinnati, and St. Luke-Shawnee Mission on the provider side, and Excellus (BCBS-New York), BCBS-Massachusetts, and MVP on the payer side. Representative success include being the Project Director for the Mass Health Data Consortium's Meds-Info project, one of the first in the nation to bridge Rx data between hospitals and payers, Program Manager for The Health Alliance of Greater Cincinnati's IT merger (7 hospitals into 1 shared services entity), and Program Manager for Rolls-Royce Aerospace's Aeromanager worldwide portal. In addition to his work in healthcare, he also has worked with clients in automotive, energy, aerospace, and financial services, and executed two start-ups, with one IPO. 585.967.3562 |
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Ms. Eckendorf is an experienced professional with over 25 years of information management experience mostly in Healthcare. In addition to delivering and marketing consulting services internationally, her experience includes engineering the operational impact of technology with assessing people, process, and technology; leading programs and projects including business and technology strategic planning, system design and development, implementation, and process re-engineering. She has helped large and community-based healthcare organizations implement information technology and process design initiatives to leverage and enable operational, clinical and strategic effectiveness, while optimizing technology adoption, enhancing IT benefits realization, and reducing process risk. Serving clients and payers nationally, she has led development, strategic marketing, sales and customer support including direct experience with electronic records, regulatory compliance and Medicare regulation implementation. Additionally, she led client relationship/support operations for health care product recall management services. 216.789.0041 |
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Caron Primas Brennan, RN, BSN, MBA is an experienced healthcare informatics professional with a unique combination of clinical and business experience. She has over 25 years of experience in healthcare and IT management with a concentration in clinical informatics and quality improvement. Her experience includes project and implementation management, clinical informatics work flow and process redesign, strategic planning, new business development, vendor assessment/selection, and account management. She has provided IT and business consulting services to a variety of healthcare organizations including hospitals, physician offices, home health agencies and IT vendors, in addition to ten years of general medical-surgical nursing in a variety of settings. 630.832.1195 |
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Kathleen Henchey, President, Henchey Information Solutions, LLC, provides advisory services to healthcare providers in the areas of strategic planning and physician integration. With over twenty years of experience in management consulting and health system strategic planning, Kathleen has worked with a wide variety of organizations across the country, from small rural hospitals to academic medical centers and integrated health systems. She has facilitated hospital and system strategic plans, medical staff development and integration plans, market opportunity analyses, expert witness reports, Certificates of Need, and service line plans. Kathleen is a frequent speaker and author on healthcare industry topics. 413.825.0343 |
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Marysol Imler, RN, BSN has over 8 years of healthcare industry experience and is a Texas licensed Registered Nurse with current expertise in Emergency Care. Her experience as a clinician has enabled her to initiate, coordinate and implement nursing clinical practice research. She has created operational models, developed guidelines to prepare space programs built from the operational initiative plans, including identifying resource requirements such as equipment, technology, and staffing needs. She has assisted in the development of business plans for the establishment of an electronic health record. Marysol has also facilitated large scale rapid design and visioning sessions. 512.784.8616 |
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Tim Pacileo has more than 30 years of experience developing and managing a variety of strategic business and information technology initiatives primarily for global Fortune 500 companies. Tim has experience in both the IT and healthcare industries, and his experience in these areas includes responsibility for: IT strategy; architecture design; outsourcing; network and telecommunications, including design and implementation; IT security; enterprise application selection, implementation and oversight; disaster recovery and business continuity planning; software and hardware evaluation and selection; along with infrastructure design, focusing on data center and server consolidation, storage area networks (SANs) including virtualization and cloud computing. Mr. Pacileo has extensive experience with data centers assessments/consolidations, project and vendor management, as well as with IT strategy development and enterprise architecture planning. 203.494.5277 |
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Serena Carbone has 17+ years experience assisting Healthcare organizations with establishing, managing, and delivery of customer service functions including: technical training, help desk services, and customer related services. Her training experience includes developing training programs including skill assessments, course development and delivery of technical, compliance and customer service courses. She has proven success in improving customer service in Healthcare organizations demonstrated by achieving 98% client rating. Besides training programs, Serena specializes in change management, establishment and consolidation of customer service, training, and help desk functions, and development of new employee orientation processes. |
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Karen Ritter, PMP, has more than 25 years of experience supporting healthcare payers and providers, including all phases of the concept-to-delivery life cycle. Her expertise includes program and project management, leadership and team building, process and workflow enhancement, compliance assessment and quality improvement, systems and services delivery, vendor evaluations, and new business development. Karen's prior projects have included large-scale implementations and operations for claims processing administration, client and contract accounting, benefit plan configuration, claims coding criteria, revenue cycle management, electronic health records, business and technical gap analyses, and IT asset valuations. She is a Project Management Professional certified by the Project Management Institute and a member of the Health Information Management Systems Society. |
